Refund Policy

1. Purchase refunds

Approved refunds for purchased products are issued after the returned item is received and inspected. We will notify the customer whether the return is approved, declined, or requires more information.

2. Rental cancellations

• Cancellation 14 or more calendar days before the scheduled delivery or event: payments are refundable, less any clearly disclosed nonrecoverable custom-order or third-party charges.
• Cancellation 7–13 calendar days before the event: the customer may choose a 50% refund of the rental deposit or a credit for one rescheduled date, subject to availability.
• Cancellation fewer than 7 calendar days before the event: the rental deposit is nonrefundable, but we may offer a rescheduling credit at our discretion.
• Any different cancellation terms shown in an accepted quote or signed rental agreement control for that order.

3. Weather and unsafe conditions

Safety comes first. When severe weather or unsafe site conditions prevent setup or use, contact us as early as possible. If R.E.Y. FUN cancels before setup because safe operation is not reasonably possible, the customer may choose a rescheduling credit or a refund of rental amounts paid for equipment not provided. No refund is guaranteed for ordinary weather changes after delivery or setup when the equipment was made available as agreed.

4. Refund timing and method

• Approved refunds are sent to the original payment method whenever possible.
• We aim to initiate approved refunds within 10 business days after approval or completed return inspection.
• Banks and payment providers may require additional time to post the credit.
• Store credit is offered only when the customer agrees to receive it, unless a separate signed agreement states otherwise.

5. Partial or denied refunds

A refund may be reduced or denied when products are returned used, incomplete, damaged, altered, or outside the approved return conditions; when rented equipment is damaged or missing; or when documented fees and nonrecoverable costs apply. We will explain any deduction.

6. Duplicate or incorrect charges

Contact us promptly if a charge appears duplicated or incorrect. We will review the order and correct verified billing errors. Submitting a chargeback before contacting us does not change obligations for valid rental damage, delivery, or cancellation charges.