Shipping & Return Policy

1. Scope

This policy applies to physical products purchased from R.E.Y. FUN and to equipment supplied as part of a rental. Rental pickups and returns are also governed by the confirmed rental order, event schedule, and any signed rental agreement.

2. Shipping and delivery estimates

• Available shipping, local delivery, resort delivery, or customer pickup options will be shown in the order or written quote.
• Shipping and delivery charges are calculated from the destination, product size and weight, handling requirements, and selected service.
• Dates are estimates until the order is accepted and payment requirements are completed. Tracking information will be provided when available.
• If we cannot ship within the promised period, we will contact the customer with a revised estimate and the option to accept the delay or cancel the unshipped order for a refund.

3. Address and delivery responsibility

Customers must provide a complete, accurate, and accessible delivery address. Additional charges caused by an incorrect address, refused delivery, restricted access, or a missed scheduled delivery may be added where permitted. Risk of loss for purchased products transfers when the carrier confirms delivery, except where applicable law provides otherwise.

4. Purchased-product returns

• Contact us within 14 calendar days after confirmed delivery before sending anything back.
• Standard, non-custom products must be unused, clean, uninstalled, undamaged, and returned with all original parts, accessories, manuals, and packaging.
• A return authorization is required. Unauthorized returns may be refused or delayed.
• The customer is responsible for return shipping unless the product arrived damaged, materially defective, or incorrect because of our error.
• Original shipping and delivery charges are not refundable unless the return results from our error or a covered defect.

5. Items that cannot be returned

Customized, personalized, special-order, clearance, used, installed, or hygiene-sensitive products are final sale unless they arrive damaged, materially defective, or applicable law requires a remedy. Products damaged through misuse, improper inflation, unapproved repair, ordinary wear, or failure to follow instructions are not eligible for return.

6. Rental equipment return

Rental equipment remains the property of R.E.Y. FUN. It must be ready for pickup or returned at the time, place, and condition stated in the order. Late return, abnormal cleaning, missing parts, unauthorized relocation, misuse, or damage beyond ordinary wear may result in additional charges under the rental agreement.

7. Damaged or incorrect deliveries

Inspect purchases promptly and notify us within 48 hours of delivery if an item is damaged, incomplete, or incorrect. Keep the product, packaging, labels, and photographs while we review the claim. Do not operate equipment that appears unsafe or damaged.